Frequently Asked Questions
Everything you need to know about your journey to healthy, beautiful curls.
How do I determine which Curlsmith products are right for my hair type?
We recommend taking our specialized Hair Quiz on the website. It analyzes your curl pattern, porosity, and hair thickness to provide a personalized routine tailored to your specific needs.
Are your products vegan and cruelty-free?
Yes, all Curlsmith products are 100% vegan and cruelty-free. We never test on animals and we do not use any animal-derived ingredients in our formulas.
What is your shipping policy for domestic orders?
We offer standard shipping across the continental US, which typically takes 3-5 business days. Orders over $35 qualify for free standard shipping.
Can I return a product if it doesn't work for my hair?
We want you to love your curls. If you are not satisfied with a product, you can return it within 30 days of purchase for a full refund, even if it has been lightly used.
Do your products contain sulfates, silicones, or parabens?
No. Our 'Clean Recipe' promise means all our products are formulated without sulfates, silicones, parabens, phthalates, or mineral oils to ensure the healthiest environment for your curls.
How can I track my order once it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.